What is Glen-Net?
Glen-Net is a private telecommunications network owned by Glen Estate, and operated by Premitel to connect the Glen community – and in due course our neighbours at Kirkhouse and Traquair – to a dedicated high-speed internet connection in Innerleithen.
Our remote location means the high-speed service in Innerleithen cannot reach us over traditional landlines. Instead, Glen-Net bounces the signal over the hills bringing you a cost-effective solution to one of life’s essentials. Welcome to the 21st century!
The important part is that you will have access to affordable, fast broadband in your home without the need for a landline or a contract with any of the big retail suppliers like BT or Talk Talk.
Who operates Glen-Net?
Glen Estate is the owner and operator of Glen-Net but we have partnered with Premitel, a small local telecommunications and internet firm based near Edinburgh, to manage and support end user connections and to deliver customer support & billing.
Premitel will work closely with Glen Estate to resolve any Glen-Net service-related issues. Premitel designed and built the network so they are well placed to ensure it remains reliable, resilient and secure.
How Can I Get Connected to Glen-Net?
Get in touch using the Contact Us button above or contact Premitel direct by emailing
email@example.com or calling 033 00 55 3912.
Premitel will discuss the service and explain your connection options. If you want to proceed Premitel will arrange everything.
Why Should I switch to Glen-Net?
We know you have a choice of broadband suppliers through your landline but in conversations with members of our community, we also know that most of you are often deeply frustrated by the quality of the service you receive – especially the speed of the Internet connection (often somewhere south of 2Mbps) and customer service.
Glen-Net is different. We can offer a range of industry-standard fast services delivered with Premitel’s personal, hands-on and responsive customer service experience.
Premitel is a small, local telecommunications & internet firm based near Edinburgh not a national retailer. Instead of call centres you will be able to email or call Stephen or John to get your questions answered and problems solved.
How much will it cost?
Our goal is for broadband delivered through Glen-Net to be faster, more reliable more personal at about the same or less cost as big retail suppliers like BT and Talk Talk. Consider it another perk of living at Glen.
For details of our price plans, and the small connection fee, see the tariffs section on this site. Your payment will be monthly by direct debit to Premitel.
What does the Activation charge cover?
The activation charge covers part of the equipment and labour costs associated with connecting your home to Glen-Net. It doesn’t include the supply and configuration of a router.
In some cases, for properties not on the Estate, there may be further connection costs. These will be reviewed on a case-by-case basis.
Is there a minimum contract period?
Yes, but not a very long one.
It will take a bit of effort and investment on our part to get your home connected to Glen-Net so we ask that you stay with us for an initial period of six months. After that you need to give us one months notice to end your contract. Of course, if you are moving away from Glen, we will end your contract whenever your lease ends.
Is the Network Secure?
Although we are all vulnerable to nefarious hackers, accessing the Internet through Glen-Net will be as secure as normal landline-delivered services.
Glen-Net includes security to protect itself as far as possible from hackers and malware, but it is not possible to protect End-Users from targeted attacks.
End-Users are therefore reminded that it is their responsibility to take appropriate security measures such as password management and ensuring that their PCs, laptops and other devices have their security systems activated and kept up to date.
What about Speed & Data Limits?
Glen-Net is built for speed.
The speed quoted for your chosen service package is the maximum that you will be able to achieve. Glen-Net has been designed to deliver that speed to you most of the time.
However, the service is shared by the community and, like other broadband services, it can slow down if a significant number of users are using high bandwidth services such as video streaming at the same time. Glen-Net can be expanded to add more capacity if we find heavy use is consistently slowing down the service.
There is no download or upload usage limit applied to your internet connection.
Do I need a landline?
No. Glen-Net bypasses the phone network to provide a direct connection to the internet via a dedicated ethernet socket in your premises.
You can keep your phone line if you wish and cease only your internet service. However, it may be more cost-effective to use an internet phone service.
Premitel can supply an internet phone service and you can keep your existing landline number.
Who do I call if there is problem?
Premitel will be your first point of contact for issues with service and billing. See terms & conditions for service level commitments. In short, they will work hard to make sure the service is reliable.
Glen-Net will also be serving Glen House and the Estate office so we will be as interested as you are in the performance of Glen-Net. And, as with all of our partners, if you are ever unhappy with the service you are getting from Premitel please let the Estate know so we can help sort out any problems or misunderstandings.
Will I have fast Internet connection throughout my home?
Glen-Net only provides internet connectivity to the socket at the point of entry into your cottage which connects to your router.
The thick stone walls in Glen’s cottages can make it hard for the signal to find its way to every room. It is up to individual residents to achieve the coverage they want within their property.
Premitel will be happy to advise on extending WiFi throughout your home and if required can provide assistance with equipment supply, configuration an installation, including cabling, through separate arrangement.
Can I use my existing router?
No, unfortunately you will need a new router. Premitel can supply and configure a suitable router for a reasonable fee. Alternatively, Premitel advise on suitable models to purchase yourself.
How do I pay for the Glen-Net service?
Payment for the Glen-Net service is by direct debit only.
After your initial invoice (which will include part month charges and one off charges such as installation) Premitel will issue an invoice on the first day of each month for service up to the end of the same month.
Can I use my existing network equipment on Glen-Net?
Yes. The only item of equipment that you can’t use is your router. You can use existing signal boosters, network switches, WiFi access points, music players, network printers etc.
Can I keep my email address?
If you have an email address that is not associated with your present internet service provider (eg gmail) or one that is associated with your own domain then you will be able to continue with your existing email address.
Otherwise, it depends on your current provider. Some providers like BT (eg @btinternet.com) allow you to keep it for a fee, others like Virgin (eg @virginmedia.com) allow the e-mail address usage for a limited time after you end the contract.
Contact your current provider to find out if you can keep your e-mail address when switching to a different Broadband provider.
Glen-Net does not provide an email address.
Can I still use Sky?
Sky TV is delivered to you via a satellite dish.
You can connect your Sky Box to our router for their Catch Up or On-Demand services that are delivered over the Internet.
Premitel will be able to provide advice on connecting your Sky Box (or their NOW TV box) and other similar services to Glen-Net.
What happens to my BT Sports Package?
To receive BT Sport without BT broadband you will need to get the BT Sports package via the Sky Satellite Service.
BT Sport is also available via the BT Sport app on your tablet or smartphone.
Premitel will be able to provide advice on accessing BT Sport via Glen-Net.